Customer Service
1. Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. Diamond Centre of Wales Limited makes no representation that any product referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
2. Diamond Centre of Wales Limited has taken every care in the preparation of the content of this website. To the extent permitted by applicable law, Diamond Centre of Wales Limited disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Diamond Centre of Wales Limited shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. Photos are representative of the product and not to be inferred as actual size, colour, shape or finish.
3. Due to the nature of communications over the internet and the inherent risks of the transfer of data over the internet, Diamond Centre of Wales Limited shall have no liability whatsoever for any damages or losses resulting from viruses, worms, trojan horses or other malicious code or the corruption or loss of data or any damage to software or hardware. Due to the changing nature of the information contained in this website Diamond Centre of Wales Limited shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of any of the information accessible via the site not being accurate, complete or up to date.
4. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders.
•Making A Purchase
•Shipping And Handling
•Delivery Schedule
•Back Orders
•Security
•Guarantee
•Reaching Us
•Privacy Policy
•Returns Policy
Making A Purchase - when the Ecommerce is activated following terms apply.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We can only accept orders from the United Kingdom. All orders are subject to final authorisation by Diamond Centre of Wales Limited. We accept Visa, Mastercard. JCB, Switch, Electron, and Solo through PAYPAL. Automatic e-mails confirming receipt or processing of your order do not constitute acceptance by Diamond Centre of Wales Limited. Your order is an offer to buy goods from us. A contract for the sale of goods shall only arise on the dispatch of an invoice. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Note! Reproduction of colour online is as accurate as photographic and electronic processes allow.
Shipping And Handling
All items are dispatched immediately on payment and provided with a VAT receipt. Items are properly packaged for transit and will arrive in good condition.
Delivery Schedule
We will normally send your order to you between 2-7 working days subject to provision of correct details required to process the order. If for any reason there is a delay in this time you will be notified by e-mail. Goods can be delivered either to your home address, to an alternative address or to your work (ensure you have employers permission) Your order will be delivered either by Royal Mail, Royal Mail Special Delivery or by Courier. A signature is required for all Special Delivery and Courier Services. We can only accept orders from holders of credit or debit cards registered at UK addresses. We can deliver to most addresses in the UK. We are unable to deliver to non UK destinations, including the Republic of Ireland.
Back Orders
If your item is not available, we will back order for you. You will always be e-mailed, with the option to cancel your order, select an alternative, or wait for availability. Tax Charges For orders made from the UK, 17.5% VAT is added.
Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. The majority of card issuers cover all the charges that may result from unauthorised use of your credit or debit cards, if in any doubt, or you believe your debit or credit card has been subject to unauthorised use you should contact your card issuer immediately.
Guarantee
The products sold by Diamond Centre of Wales Limited are guaranteed to arrive in good condition. If you wish to return please refer to Returns Policy
Reaching Us
Diamond Centre Wales. Heol Y Twyn Talbot Green, Pontyclun CF72 9FG
Returns Policy
Goods ordered in error, surplus to requirements or unsuitable may be returned to us within 14 days of receipt on condition that they have not been used or fitted and they are undamaged in the original packaging. You will only be refunded your delivery costs if the return is a result of our error e.g faulty product or incorrect shipment. If we agree to provide you with a refund we will instruct Paypal to credit your account within 30 days of receiving your returned product. You may cancel your order at any time piror to the order being dispatched.